privacy policy

This privacy statement applies to your use of the South West Mediation Ltd trading as Mediation First website and how we communicate with you.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation. This Privacy Policy explains what information we collect about you and how we will use it.

Keeping your details secure

We are ‘processors’ of personal data for the purposes of the General Data Protection Regulation. The basis for our processing your personal data will differ depending on your relationship with us.

For those agreeing to attend a MIAM/mediation session with us, you are also agreeing to us processing your personal data for the purposes of conducting the MIAM process/mediation process and consequently the basis will be contractual.
Where we are holding only your name and your contact details as provided by the other person involved in the current dispute or their legal adviser. The basis for our processing this personal data is so that we can ensure that you have access to the mediation information and assessment process introduced by the Children and Families Act 2014, section 10.
In other circumstances, where you are contacting us, you are consenting to our retaining the information you have provided.

Your information is confidential and kept securely. We will not share the information with anyone else without your consent, other than as set out in this document. If you no longer want your data to be held by us, please let us know and we will respond to that request within a month. Your personal data will in any event be destroyed in due course as part of our managed system for deleting completed cases. The longest period we would hold any data is 6 years. We may retain data for research and statistical purposes but on the understanding that if used for this purpose all identifying details will have been removed. We will not process your data for any other purpose. If you believe that there is a problem with the way we are handling your data, you may complain to the Information Commissioner’s Office.

Trust Pilot

We may contact you via email to invite you to review any services you received from us in order to collect your feedback and improve our services. We use an external company, Trustpilot A/S, to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for this purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

We may also use such reviews in other promotional material and media for our advertising and promotional purposes.

Electronic information

Some information about website users is collected automatically and this may be used by us to monitor and analyse how our site is used by visitors. The process does not, however, identify any individual person using the site.

About cookies

Cookies are information packets sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on our website

Mediation First uses Google Analytics tracking cookies to collect anonymous information about how visitors use our website. It allows us to identify trends, popular types of content and make informed decisions on how to improve the site. It is not linked to any data that that personally identifies you. Google's privacy policy is available here.

You may control the cookies used by our website by modifying the settings in your browser - view the help menu to change your cookie preferences.

To access the Google Analytics opt out browser, please visit https://tools.google.com/dlpage/gaoptout. By choosing this option, you will block Google Analytics across all websites.

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